Chili’s tests robotic servers; Olo wisely acquires

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Today, in the tech news of restaurants and grocery stores, Olo is concentrating from consumer products to in-house restaurant tools, and Portillo’s is seeing investor interest skyrocket after its IPO. Additionally, PYMNTS results inform consumers’ digital ordering habits.

Restoration platform Olo wisely buys data company for $ 187 million

Olo, an on-demand commerce platform fueling the digital transformation of the restaurant industry, will purchase the Wisely customer intelligence and engagement platform, according to a press release released Thursday, October 21. The acquisition cost is approximately $ 187 million, including $ 77 million from the cash transaction and the remaining $ 110 million in Class A common stock in Olo.

Up for grabs: Restaurants and grocery stores see the way forward to attract 200 million new customers

Since March 2020, consumers have been going online to order not only groceries, but also restaurant orders that they once only bought from physical establishments. This is one of the key trends that PYMNTS, together with Carat, from Fiserv, discovered in the How We Eat Playbook.

ResTech Suppliers Shift Focus From Consumer Needs To Restaurant Needs

In 2020, foodservice tech companies were largely focused on providing restaurants with ways to retain customers in the face of the challenges of the pandemic. Now, with consumers having integrated digital ordering into their routines, technology providers can focus on directly creating value for their real customers, the restaurants themselves.

Hot Dog Chain sees hot IPO as differentiated restaurant experience offsets mid-level digital efforts

Villa Park, Ill.-Based hot dog chain Portillo’s, which operates approximately 70 locations in nine states, is garnering huge investor interest following its initial public offering (IPO) on Thursday, October 21. , reinforced by the chain’s constant ability to generate sales. in its restaurants and retain a very dedicated clientele.

Restaurant summary: Robots take control of major casual dining chains

This week in restaurant news, Chili’s is testing a robotic server, Buffalo Wild Wings is testing an automated chicken fryer, Gopuff is expanding its ghost cooking offering, and local officials are cracking down on a restaurant that skips verification of vaccine evidence.

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NEW PYMNTS DATA: DIGITAL BANKING STUDY – THE BATTLE OF BREWING FOR WHERE WE WILL BANK

On: Forty-seven percent of U.S. consumers avoid digital-only banks due to data security concerns, despite considerable interest in these services. In Digital Banking: The Brewing Battle For Where We Will Bank, PYMNTS surveyed over 2,200 consumers to reveal how digital-only banks can boost privacy and security while providing convenient services to meet this unmet demand.


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