Meridian Integration Announces New Digital Customer Engagement Mobile App

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Posted: October 26, 2021 at 11:15 am MDT|Update: 2 hours ago

JACKSONVILLE, Florida, October 26, 2021 / PRNewswire / – Meridian Integration, a Jacksonville, Florida utility solutions provider, is delighted to announce the recent version of El Paso Electric’s mobile app.

Create unparalleled experiences and value in digital customer engagement, implementations, upgrades and managed services for utilities and municipalities. (PRNewsfoto / Meridian Integration)

Meridian Integration Launches New Digital Customer Engagement Mobile App

“We are delighted to have created and launched this application on behalf of El Paso Electric (EPE). It is a natural extension of our IDEA Digital Customer Engagement solution and illustrates our commitment to stay on the cutting edge of technology and to support our clients in their customer experience (CX) initiatives and technology journeys. ” noted Todd Lamoureaux, CCO of Meridian. He added, “We believe this application will have a huge positive impact on EPE’s CX and look forward to implementing it in our existing customer base and beyond. “

EPE customers can now easily access their EPE account and enjoy new features at their fingertips with the new El Paso Electric mobile app. The app is equipped with all the familiar and useful features found on the EPE Manage my account online portal at epelectric.com and powered by Meridian’s IDEA solution. This means that customers can access their account on the mobile app with the same username and password used to access their EPE account online or that customers can also register on the app.

“The El Paso Electric mobile app harnesses the power of technology to make it easier for our mobile customers to access their accounts and improve their customer experience,” said the vice president of EPE. Cheryl Mele. “Today, mobile applications are inherent in any business. Customers want multiple channels to interact with EPE and our new app bridges the gap on a service our customers wanted. We are proud to unveil this intuitive app that can provide customers with insight into their energy usage and guide them to implement changes that help them manage their energy usage. ”The app can be downloaded from Apple. Store or Google Play by simply searching El Paso Electric.

About Meridian integration
Founded in 2008, Meridian Integration provides turnkey technology solutions focused on digital customer engagement and business process consulting for the utility industry. Meridian is a member of the Oracle Partner Network and has worked with hundreds of utilities since its inception, creating lasting value while leveraging a broad portfolio of solutions and services such as IDEA, the digital customer engagement platform. of Meridian, the implementation / upgrade services and the managed services within Oracle. Family of utility products. www.meridian-integration.com

About El Paso Electric
El Paso Electric is a regional electric utility providing generation, transmission and distribution services to approximately 444,300 retail and wholesale customers in a 10,000 square mile area of ​​the Rio Grande Valley in the west Texas and southern New Mexico. www.epelectric.com

Contact: Todd Lamoureaux
[email protected]

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SOURCE Meridian Integration

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