PerfectServe Announces New Platform to Accelerate Care and Improve Outcomes for Patients, Providers, and Healthcare Organizations


PerfectServe Unite is the healthcare industry’s most effective end-to-end clinical planning and collaboration platform.

KNOXVILLE, Tennessee., November 16, 2021 / PRNewswire / – PerfectServe®, a leading provider of cloud-based vendor planning and clinical collaboration solutions, today announced PerfectServe Unite. The new platform builds on the company’s extensive experience in designing award-winning technologies to form a seamless end-to-end platform for healthcare planning and communication.

PerfectServe Unite is powered by a standard intelligent rules engine.

PerfectServe Unite frees medical teams from juggling multiple disconnected applications with heavy workflows that contribute to delays and unnecessary frustration. Now, one platform can handle everything they need, including communication with the healthcare team, multi-channel patient outreach, creation of physician schedules, and more, while connecting everyone. continuum of care.

“We know every clinician wants to spend more time with patients, and the ability to increase productivity through technology like PerfectServe Unite allows them to do just that,” said PerfectServe CEO. Guillaume Castel. “This is a great victory clinically and operationally, and for the administration of the health care system and the physician groups, it is a great financial victory. The platform allows teams in the field to worry less about workflows and processes – which we can standardize and automate – and more about delivering great patient care.

PerfectServe Unite includes four integrated solutions to address different areas of planning, communication and collaboration:

  • Clinical collaboration ingests information from multiple clinical systems, simplifies complex care coordination workflows, and delivers the right message to the right person at the right time through communication powered by Dynamic Intelligent Routing ™.

  • Supplier Planning Powered by Lightning Bolt reduces vendor burnout and saves administrators time by creating optimized schedules that are comprehensive, accurate, and fair. The powerful solution also improves patient access by matching provider schedules to patient demand.

  • Patient involvement supports patients and families before, during and after care with secure text messages, video tours, virtual waiting room functionality, and more.

  • Practice communication Eliminates avoidable interruptions – during or after business hours – with an automated answering service solution that uses reliable call and message routing, provider settings and on-call schedules to direct all practice communications to good place.

With Unite, PerfectServe gives healthcare facilities the ability to create the entire planning and communication ecosystem on a common platform. Rather than using multi-point solutions to manage functions such as healthcare team communication, nurse alerts and alarms, transfer center communication, patient engagement, and employee physician response services , along with many disparate planning systems across the enterprise, PerfectServe Unite enables provider organizations to use one. platform that caters to all members of the clinical care team, takes into account their nuanced workflows, and frees them from the need to think about granular processes.

“In a technology environment in the throes of consolidation, Unite shows that PerfectServe remains firmly committed to leading the pack when it comes to focus and innovation in the healthcare communications space,” said PerfectServe Medical Director . Rodrigo Martinez, MD. “There are still many redundant, inefficient or simply disrupted processes within healthcare organizations of all sizes, and Unite is an important step towards better patient care and increased job satisfaction for clinicians. “

“We’ve been working with PerfectServe for three and a half years now, and they’ve been more than just a supplier to us,” said Health first Head of medical information Douglas McKee, MD. “They have been a true strategic partner as we have reviewed our roadmap for communications, and with the deployment of Unite, I am confident that we will be able to leverage different and deeper functionalities of the platform. training to improve patient access and speed of care. “

PerfectServe has a long history of building cutting edge products this deliver tangible results and provide unparalleled customer support. With Unite, PerfectServe paves the way for the next generation of care delivery by facilitating fewer communication errors and delays, improved speed of care, fairer and more comprehensive provider schedules, increased patient and provider satisfaction. providers, faster physician response times, and increased nurse and physician bedside time – all on one platform.

To learn more about PerfectServe Unite, visit the PerfectServe website.

About PerfectServe
PerfectServe Accelerates the speed of care by optimizing provider schedules, streamlining clinical communication, and involving patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and fast communication by dynamically routing messages to the right person at the right time. We promote more effective care collaboration in all settings to improve patient outcomes and bring joy to caregivers. PerfectServe has over 20 years of experience and is a trusted partner of over 500 hospitals and 30,000 medical practices.

PerfectServe contact:
Matt Kothe | Corporate communications manager
[email protected]

Media contact:
Ashley greer | Media Relations, Uncommon Bold
[email protected]

PerfectServe Unite is an end-to-end healthcare planning and communication platform that connects your healthcare team across the continuum of care. There’s no need to juggle dozens of offline apps for planning and communication – everything is managed in one place.

PerfectServe accelerates care by optimizing provider schedules, streamlining clinical communication, and involving patients and their families in the care experience.

PerfectServe accelerates care by optimizing provider schedules, streamlining clinical communication, and involving patients and their families in the care experience.



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