Pexip, a global video communications platform, announced the launch of Pexip Engage, an innovative new customer engagement app.
Following the acquisition of Skedify in November 2021, the joint development team worked to combine the former Skedify product with Pexip video to create a fully integrated customer engagement and video app, enabling businesses to build more relationships. close with their customers.
Companies in industries such as high-end retail, financial services and HR are digitizing their traditionally face-to-face services and are looking for tools that meet both customer expectations and business needs. their own customer service and sales teams. . With Pexip Engage, companies can stay close to their customers’ needs throughout the lifecycle, from pre-meeting planning and in-meeting interaction to post-meeting insights and performance reporting.
“With video activation of digital customer journeys, Pexip has entered the booming sales activation market, which has an estimated total addressable market potential of US$1.5 billion, and we are already building a significant pipeline of opportunities in this area,” Øystein said. Hem, CEO and interim CFO at Pexip. “Pexip Engage is one of the applications we offer customers within our Video Innovation pillar. We’re seeing that organizations that have previously trusted us to deliver secure video conferencing are also looking to explore new revenue streams that digital video engagement can unlock. »
“Client expectations have changed and we are seeing that companies are looking for a user-friendly scheduling and engagement interface with high-quality built-in video conferencing capabilities. Pexip Engage provides a frictionless experience that allows advisors to meet with clients in their preferred channel at a time convenient for both parties. We believe this is a game-changer and look forward to bringing it to our customers around the world,” said Arne Bassez, VP Business Management Pexip (and former co-founder of Skedify ).