Stericycle Communication Solutions Wins Frost & Sullivan 2021 Best Practices Customer Value Leadership Award for Patient Engagement in North America


Innovative live voice and digital platform improves patient engagement and loyalty while enhancing the patient experience

SANTA CLARA, California, December 9, 2021 / CNW / – Based on his recent analysis of the North American patient engagement industry, Frost & Sullivan rewards Stericycle communication solutions, a service of Stericycle, Inc. (Nasdaq: SRCL), with the 2021 Best Practices Customer Value Leadership Award for its strong overall performance and transparent solutions for healthcare organizations. Its well-established and comprehensive platform provides online and live voice scheduling, multilingual support, automated appointment reminders and timely patient surveys, among other innovative strategies that promote access, l action and patient adherence.


Powered by cutting-edge technology, the Stericycle Communication Solutions platform helps healthcare providers attract and retain patients, fill schedules, reduce no-show rates, keep patients informed of appointments to come and receive feedback to continuously make meaningful improvements to the patient experience.

“Stericycle implements effective, data-driven and ‘welcome mat’ strategies for optimal customer experience, thus positioning itself at the forefront of the industry,” said Azza Fazar, Best Practice Research Associate at Frost & Sullivan. “As patient engagement becomes increasingly critical, Frost & Sullivan believes that Stericycle Communication Solutions’ market position guarantees them long-term success with a well-rounded solution. “

When most healthcare organizations have struggled to adapt their strategies to the digital revolution accelerated by the COVID-19 pandemic, Stericycle has been a leader in creating patient engagement solutions such as patient planning. vaccines and tests, hotlines and patient instructions. Healthcare professionals need to deliver mobile-friendly, easy-to-use, self-scheduling, and fluid online solutions to stay competitive and attract potential patients with personalized experiences. This patient-centered approach is key to the impactful change Stericycle brings to the healthcare experience.

“Improving patient engagement isn’t just about delivering a great patient experience. It is built on a highly personalized experience, quality interactions and rapid patient responses. Therefore, healthcare organizations need to modernize their approaches to patient satisfaction and assess their patient journey in a holistic way, ”said Chandni Mathur, senior industrial analyst at Frost & Sullivan. “Healthcare organizations need to implement the right strategies and solutions because when patients have a positive experience, they are more likely to be loyal to your organization in the future. Stericycle Communication Solutions has retention strategies. patients, and the company is setting a new standard in the patient engagement industry.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on investment that customers do in its services or products. The award recognizes Stericycle Communication Solutions’ unique focus on increasing the value of its customers, beyond simple customer service, leading to better customer loyalty and customer expansion.

“We are honored to receive this recognition and validation of the impact of our patient engagement solutions on patients, hospitals and healthcare systems,” said Matt Dickson, senior vice president of Stericycle Communication Solutions. “We are constantly innovating to ensure that our offerings deliver value to patients and healthcare systems and we look forward to continuing to help our customers retain our patients in today’s competitive market.

The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service and strategic product development. Industry analysts compare market players and measure performance through in-depth interviews, analysis, and secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been recognized globally for its role in helping investors, business leaders and governments navigate economic changes and identify disruptive technologies, megatrends, new business models and businesses. to take action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: start the discussion. Contact us: start the discussion.

About Stericycle communication solutions

Stericycle Communication Solutions is an industry leader in patient engagement solutions, providing online scheduling, automated messaging and strategic inbound and outbound call center services to drive access, action and buy-in. patients. Combining a human touch with innovative technologies, Stericycle Communication Solutions provides the best patient engagement solutions that help customers acquire and retain patients, achieve higher customer satisfaction rates, improve their brands and increase their income. For more information visit

About Stericycle

Stericycle, Inc., (Nasdaq: SRCL) is a United States-based business-to-business services company and a leading provider of compliance-based solutions that protect people and brands, promote health and wellness, and safeguard l ‘environment. Stericycle serves customers in the United States and 16 countries with solutions for regulated waste and compliance services, secure information destruction and patient engagement. For more information on Stericycle, please visit

Lindsey Whitaker
Marketing Coordinator – Recognition of Best Practices
[email protected]
+1 (210) 477-8457



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