UniFocus Achieves Approved Vendor Status with IHG Hotels & Resorts Global Franchise Estate for Advanced Workforce Management Technology


DALLAS, Texas—June 6, 2022—UniFocus, the leading provider of workforce management systems, has been awarded Approved Vendor designation by IHG® Hotels & Resorts for all brands and service levels in franchised hotels that are part of its portfolio of nearly 6,000 hotels in more than 100 countries around the world. Global hospitality company franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of maximizing workforce productivity workforce and employee retention.

“With a family of 17 diverse hotel brands under the IHG umbrella, we are committed to providing world-class customer service and helping our hotel owners operate more efficiently. UniFocus has the technology expertise to ensure labor resources are utilized in a way that exceeds guest expectations and optimizes hotel operations,” said Christian Urbat, Head of Proprietary Solutions, IHG Hotels. & Resorts. “With UniFocus’ suite of solutions, each of our locations can easily recruit staff based on projected demand and not just by the day but by the hour, maximizing the productivity of each department.”

As an approved provider, IHG hotel owners can optimize workforce and operations with UniFocus’ workforce management platform, where advanced algorithms analyze occupancy, employee availability, compliance and other business influences to accurately forecast staffing volumes. Going beyond simply inserting existing labor standards to create a schedule, UniFocus Labor Management technology is uniquely able to automatically determine the precise number of employees needed to maintain service quality levels. This includes providing optimized scheduling for a hotel’s catering, housekeeping, front desk, spa, maintenance, and meeting and event operations, to name a few examples.

By using UniFocus’ Time & Attendance software in combination with its work management platform, IHG properties can also ensure employee alignment with scheduling strategies while providing each staff member with increased flexibility of shifts. While many employees today base their continued loyalty to an organization on the ability to achieve a better work/life balance, Time & Attendance notably allows them to select the shifts they would like to work based on needs of the business in order to avoid any failure in the quality of service. .

“With the drastic changes that have taken place in workforce management due to labor shortages and rising employee expectations, we are honored that IHG Hotels & Resorts recognizes the tremendous value that our solutions bring to solving these challenges and ensuring continued high quality of service,” said Moneesh Arora, CEO of UniFocus. “With our full suite of solutions now available to IHG-branded properties around the world, we hope that every location will experience a dramatic increase in productivity and profitability while ensuring that the interests of businesses, customers and staff are always fully aligned.”

IHG Hotels and Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, whose goal is to provide true hospitality for good.

With a family of 17 hotel brands and IHG One Rewards, one of the largest hotel loyalty programs in the world, IHG has approximately 6,000 hotels open in more than 100 countries, and more than 1,800 under development.

  • Luxury and lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
  • Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
  • Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels
  • Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

InterContinental Hotels Group PLC is the holding company of the group and is incorporated and registered in England and Wales. Approximately 325,000 people work in IHG hotels and corporate offices around the world.

Visit us online to learn more about our hotels and reservations and about IHG One Rewards. For our latest news, visit our newsroom and follow us on LinkedIn, Facebook and Twitter

About UniFocus

UniFocus is the only comprehensive workforce management platform designed to fundamentally change the way service industries manage the workforce. The powerful platform helps managers plan with intelligent work management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff are easily aligned with a world-class time and attendance module that communicates schedules and facilitates exchanges with tools like Shift Genius that live in an intuitive mobile app. Once scheduled, frontline workers easily operate from the industry-leading Knowcross task management suite, which streamlines guest services, housekeeping, maintenance, inspections and issues.

With traditional work silos broken down, managers benefit from a comprehensive view of analytics and a personalized virtual assistant, Odin, that highlights opportunities for improved productivity and cost control while keeping a eye on customer satisfaction and employee engagement. UniFocus empowers managers with the best decision-making technologies in the hospitality, restaurant, retail, and healthcare industries.

Visit us at UniFocus.com to learn more about the paradigm shift in work.

Corey McCarthy
Marketing Director


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